Most of the testimonials are for our website 'MrPen' however we have been adding others from our sites Timecell and StJameses since June 2009.
Unsolicited from our files.
Most were emailed, all absolutely genuine.
Note: Unless a customer states specifically that we may use their email as a testimonial we sign them with their initials only.
I would like to thank you very much for your prompt service. I am over the moon with watch it is just what I wanted.
Many Thanks and Kind Regards
Just to let you know that last week I ordered an engraved Pocket Watch and Pen, which were both delivered by 8am next day. Wow, that's what I call service!
The quality of both gifts is excellent and the service first rate.
I would have no hesitation in ordering further products in the future and will certainly recommend your company and products to friends.
With best wishes
6th July 09
I would like to say thank you for the speedy delivery of the watch and how beautiful it is.
My boyfriend is going to love it.
Thank you again
(Studio K Solar Fountain Pen)
Just to say thank you for such prompt service - and the pen writes
14 June 09
Pens have just arrived and they look great – fantastic service. Thanks for being incredibly prompt – I am very impressed.
10 June 09
I want to thank you for my order, which arrived yesterday and is more than satisfactory. I am particularly taken with the Havanna and grateful for the nib choices for the Italix. Thanks also for the very elegant engraving.
Ms J A W
2 June 09
My order arrived today, and I just wanted to tell you how pleased I am with it. The presentation, engraving, and the pen itself are all exactly as I had hoped they would be. And it arrived the day after it was ordered as promised, which can sadly be a rare thing these days.
Thank you for a top rate service. The recipient is graduating from Canada's Royal Military College on Thursday, and is a budding writer. I know she will be as thrilled as I am with the excellent job you've done.
8th May 09
Peter,just a quick message to let you know the pen arrived safely It is brilliant my endless search for the perfect calligraphy pen is finally over.Great design good balance and above all perfect nibs Goodby parker waterman and pelican, hello italix.
Thanks for your help,you certainly know your pens
Beat wishes and regards
1st May 09
Many thanks for the fantastic level of service. Order placed 3pm yesterday, received pen before 9am today.
The extra delivery instructions were precise and clearly marked on the package.
The pen is beautiful and so heavy. I want one myself, now. My son will be really delighted.
Once again, many thanks. It was an absolute pleasure doing business with you.
5th February 2009
Thank you very much indeed for such quick service. The pen arrived safely
this morning and looks good.
30 Jan 09
I've received the pen I've bought.
Thank you very much, the dispatch was fast and perfect, the pen is the best of my guess.
25th january 09
Many thanks for you excellent service, my order arrived this morning
just two days after ordering during a holiday period.
3 Jan 09
Dear Mr. Ford,
Many thanks for pens received this afternoon - that was a very fast service and they are excellent as are the Diamine inks of which I will be ordering other colours. The Imperial Purple is a beautiful shade and all the inks flow very well in the Italix pens. Please feel free to use this in any advertising or on your website.
Best wishes for 2009.
31 December 08
I just wish to thank you for the Sheaffer Fountain pen I purchased from yourselves just before Christmas, it was a gift for my mum, hence the engraving that you did for me, but its the most beautiful present I have seen for some time!! I just felt that you should know how happy we are with the quality of the pen and the engraving! The whole service you offer - the pen, the engraving and delivery, is absolutely second to none and I just wanted to thank you!! I have already been asked by everyone who has seen the pen where it was from, so I have referred them all to yourselves!! Thank you!
Thank you, very kind regards and Merry Christmas!!
29th Dec 08
Just a quick message to let you know that the ‘gold’ pen arrived safely and writes beautifully.
Have a good Christmas and best wishes for 2009
24th Dec 08
many thanks for pens received this morning. They are excellent and i will be ordering more in the new year. Every best wish for Christmas and 2009.
24th Dec 08
Just wanted to say: Thanks for the excellent service.
The pen arrived today!
The Republic of Ireland
17th December 2008
What a superb service. Thank you for a very informative website and excellent delivery of great products.
12 Oct 08
Dear Mr Ford,
I would like to thank you for the excellent service that I have received from you. All the goods were received the next day and in such perfect condition. All the fountain pens that I bought (as well as the ink) were beautiful, and the glass pens were exquisite.
I would also like to thank you for your sincere assistance, which in this age, seems so rare. I will wholeheartedly recommend your services to all friends, colleagues and acquaintances
It has been a pleasure doing business with you.
17th Sept 08
ps. i would also like to thank you for your kind consideration in sending the sheaffer ink. It was very thoughtful of you.
pps. if you wish to use any or part of this email for a testimonial, please do not hesitate in doing so.
Just a short note to say thanks for the excellent service & product (order ****)
The Gift box & engraved plate as well as the engraving on the Pen makes for a great personal touch. My daughter was very pleased with the Gift as a well done for successfully passing her GCSE's & moving into 6th form education
Again Thanks & Regards
25th August 08
I called yesterday to ask your advice and to purchase a present for a relative. I just wanted to tell you the level of customer service you provided was wonderful. The goods arrived at 7.45am today (less than 24 hours after placing the order) and are absolutely perfect.
I will certainly use your company again and recommend you to friends and family.
Many thanks again for your sound advise and excellent customer service.
23rd July 08
Just letting you know the italic nibs arrived today, and I have surprised myself by preferring the fine one. When buying the pen I chose a broad nib, as this is what I remember using years ago, however, I must tell you I am very pleased with the pen, and I know I will enjoy using it.
4th July 08
Thanks for such quick delivery the pen set is great my dad will love them.
28th May 08
Thank you my pen order arrived this morning as you said and its great.
Your contact and delivery service have been excellent and very easy to deal with. I am also very pleased with the slightly different style pen with the Gold edging, it looks fab.
20th May 08
Dear Mr Pen
We have just received our pen today - and its fabulous, just what we wanted.
Many thanks for your excellent service and fast delivery!
I'm sure we will back with more orders.
30 April 08
Just a quick note to thank you for the pen!! My husband was blown away!!
The parcel arrived promptly on Tuesday (as specified by your web site). Brilliant!
10th April 08
Hand written letter:
I would like to say thank you very much for sorting out my Cross pen a couple of weeks ago. It writes brilliantly again and I would like to say I was very impressed by the customer service.
I would definetly recommend you to all my friends and family and will surely be buying my next pen from your website again.
23rd Feb 08
Hello Mr Pen People
Just a note to say how thrilled we are with the pen we received today (and the engraved bit’s great too) … it’s a present for our lovely boss from us, her small team of D***** ladies (for her 50th) and we are all chuffed to bits with it - she’ll love it!
So thanks for great service and products, from the D****** girls.
12 Feb 08
Just to let you know that the medium nib has just been delivered.
Outstanding customer service and thank you once again for your very kind gesture.
16 Jan 08
Absolutely fantastic service. Ordered yesterday, here today! Not often is such good service available, Will definitely remember this
11 Jan 08
The pen we sent this customer had a scratch.
Dear Mr Ford,
I just wanted to say thank you for the superb service I’ve received from you. The new pen was safely received last week and it is in perfect condition, I very much appreciate the replacement. I will of course be recommending your services to anyone I know who’s in the market for a new pen!
Best wishes and thank you again,
6 Jan 08
It's J M
Just a quick e mail to thank you for your time yesterday in selecting the Parker Sonnet Verdigras.
Excellent choice, delivery and service.(scarce commodities in this day and age!)
Will both recommend & use you again
Once again many thanks
4th Jan 08
Dear Mr Ford,
firstly, thank you for your prompt and very kind service. I have received the pen and it is beautiful. My partner will be exceptionally pleased - thank you. It was an absolute pleasure doing business with you; I would have no hesitation in recommending you and indeed have already done so. Please feel free to paraphrase this as a testimonial on your website.
Further to this, would you be kind enough to confirm whether there is any particular type of ink you recommend and where we can purchase the cartridges for it when travelling? I should have asked at the time but I was so excited about the pen, I forgot.
Many thanks and very best wishes,
30th Nov 07
This is to inform you that I received the pen today. I very much
appreciate your personal attention and your quick responses, from my
first inquiry to my most recent email. Thank you again for your help.
30th Nov 07
Just to confirm safe receipt of the Waterman Carene pen with plaque – we’re very pleased with it.
Thanks again for a really good service.
Debbie 23rd Nov 07
Dear Mr Pen, your parcel arrived this morning about ten thirty, and I
wouuld like to express my thanks for your prompt service and the
comfortable manner in which my order was dealt with on Sunday morning
last, who ever it was that spoke to me via the telephone could not have
been more helpful and obliging, of course I have not opened the parcels,(
they are gifts for two young friends) but if the contents are halfway as
good as the service that provided them you will have a very satisfied
customer, with grateful thanks and very best wishes.
23rd Oct 07
I would like to thank you for your very efficient service when i recently
ordered a Parker Sonnet fountain pen as a retirement present. It was very
much admired and greatly appreciated by the recipient. Your service was
exceptional and you will certainly be highly recommended. Thank you very
28th Sept 07
Letter received 24th of Sept 07:
The Parker pen I ordered yesterday arrived safely this morning and fully meets my expectations. I am sure my son for whom it is intended as a gift will be very pleased with it. I am most grateful for the prompt and efficient way in which you dealt with my order.
Thank you for the speedy and efficient service. Pen ordered on Friday afternoon, and delivered 8:30 Saturday morning.Wow.
24th Sept 07
Many thanks for the new stuff, which I got today. I'm much happier
with the Parker.
Thanks very much for your excellent service, your patient attention
to detail was much appreciated. I will recommend your website to all
7th Aug 07
I received my order yesterday - thank you very much. We are delighted with our pens.
J B (Mrs)
1st August 07
I spoke to yesterday on the phone about how pleased I am with the pen and
the service you provided. I would now like to put it 'in writing' for you to
use as a testamonial.
My colleagues are also thrilled with it. The recipient will be delighted
which is the most important thing!
Best wishes from Sue Smith
ps We will most definitely be recommending you to others
19th July 07
I've just taken delivery of two Sheaffer pens and filled in this weekend's marriage registers. The pens are superb - it's been a long time since I completed the task so swiftly, neatly and without inky fingers.
Thanks very much for an excellent quality service and for your splendid advice.
Holy Trinity Church
& satisfied customer!
3rd july 07
Thanks. All received. very efficient service. Will bear you in mind for the next Barmitzvah I don't want to go to but need a nice present for.......
11 June 07
I just wanted to thank you very much for such excellent service. The pens arrived this morning and look fabulous!
PA to Diretor of Human Resources
7th June 07
Just to say thank you very much for your excellent service – pen ordered last Thursday, arrived Friday!
Most impressive. It is a lovely pen (everyone in the office will know it is mine!) and writes beautifully, reminding me how old and battered my old one was!
Thanks very much
29 May 07
Just a quick note of thank you, my wife has just telephoned from Scotland to say how wonderful the pen is and what a pleasant surprise to receive it– thanks for helping to make her day.
Just a quick note to say thanks for the great service.Pen arrived today as promised and my other half was thrilled with it.
People are always quick to complain and slow to say thank you.
I am not sure if and when i will be in the market for more pens but if i know anyone who is i will send them your way.
Neil 12 May 07
Dear Mr Ford
I have just received my order this morning and an delighted with the products and the quick delivery.
Kirstine 19th April 07
When I lived in the UK I found your service excellent. As I'm now in Australia, I still wish to use your company.
Dear Mr Ford,
Thanks once again for replacing the Parker Sonnet that I originally
ordered from you with a Pelikan pen with double broad nib. My wife is
very happy with the Pelikan and is happy with the width of the nib.
Thanks for all your help and patience, it is very much appreciated.
1st Jan 07
Many thanks for the prompt service in supplying this order. The cartridges arrived today. If I am aware of any friend or colleague looking for similar products, I will be more than happy to recommend your company.
9th Jan 07
The new nib is working well thank you and the faulty one on its way back to you.
I would like to thank you for such an excellent service, the whole family have been truly impressed by the prompt responses and delivery and will be telling everyone about Mr Pen!
I can't believe how lucky I was finding such a good company on google listings.
Well done and thanks again.
29 Dec 06
Wow... Can I just say what a fantastic service you provide... I have book marked your web page and will be telling everyone about you. Thanks
15th Dec 06
Dear Mr Pen
Can I just say a big thank you for your superb service. Yesterday afternoon I placed an order on your website for an engraved pen and pencil set. This morning the set was delivered. I am totally amazed I thought like most other companies I would have to wait 7 - 10 days.
Once again, thank you for your fast service and delivery.
17th Nov 06
Dear Mr Ford
I would like to thank you very much for supplying me with ink cartriges and a nib for my Sheaffer ink pen. I would like to point out that I found you to be polite and efficient. I will most definitely be placing my future orders with your company as I have in the past. Thank you once again.
15th Nov 06
(Hand written letter)
Just emailing to say thankyou for an exellent service. The pen arrived beautifully gift wrapped and i am sure my partner will be delighted when he receives it. I would certainly recommend MrPen to others looking for a highly knowledgable and efficient company. Many thanks again.
14th Nov 06
I ordered a pen at 3.39 yesterday, and was astonished to have it delivered at 9.00 this morning. The pen was beautiful, and I was amazed at how quickly you had managed to have it delivered. Thank you so much for doing such a great job.
11th Nov 06
I am writing to express my thanks for your prompt and efficient delivery of my order. Ordered yesterday aftermoon and delivered this morning - excellent. Would happily use you again and recommend you to friends.
Spoke to you on phone earlier today re: 'modern' fountain pen for 21st birthday present. Offered two choices - thank heavens it was only two! Very torn between your suggestions; both suitable and so right. After much dithering, have ordered the 'Plasma' simply because has convertible filling system. Hope the choice was the right one!
Valued your advice so much. Could not have discovered these two pens without your extensive knowledge of options available. Am also happy that my £30-£50 price bracket was not treated with disdain for this special present. (Not a lottery winner yet you know!)
I am sure both I and my son (on November 27th!) will be delighted with this pen. Again, thankyou.
19th Oct 06
I'm writing to thank you for the courteous service and as promised the pens arrived when you said they would. I was originally keeping one and giving one away as a present but can't decide which one to keep as both are beautiful pens. I may need to keep both.
29th Sept 06
Good morning Mr. Ford,
Thank you for the time and courteous advice yesterday on choice of suitable pen for my daughter-in-law's birthday.
It arrived this morning at 9.10am duly gift wrapped.
7th Sept 06
Alison's birthday today and she is absolutely delighted with her pen. I would like to thank you for your time and great service.
3rd Sept 06
I just wanted to email and say thanks for the excellent product. It
arrived on the Wednesday (as stated) and it got an excellent reaction
("Thankyou for the presents they are ace, i absolutely adore the pen
its the lushest ive ever seen. I must confess i nearly had a baby
lol!!!!" - taken from an email thanking me for the pen).
I'm definitely considering ordering another pen, for myself this
time, as both your web-site and customer service was fantastic.
Nothing short of excellent in my opinion. I'll be recommending you to
anyone who wishes to buy a quality product.
I just wanted to let you know that I am delighted with my Italix pen which arrived safely today. So much so that I am going to order another.
22nd Aug 06
It was a pleasure talking to you yesterday, and I just wanted to write you a swift note to thank you for your superb customer service, as the pen arrived as ordered about 30 mins ago! The pen is exactly as described. It is a rarity nowadays to find an organisation that actually does as described with such efficiency. Be assured I will be recommending your services to anyone in need of a pen!
Operations Excellence Director
19th July 2006
I have just received the Cross pen set I purchased for my fathers birthday.
It is absolutely beautiful! It also looks great in the presentation box.
Thanks for all your help and advice!
30th June 06
Just a note to say that the pen arrived on Saturday am as you said....I am delighted with it and thanks for the blue refill....in short excellent service
3rd June 06
Safely received my pen this morning. I am absolutely delighted to have
it back working once more, many thanks for your efforts on my behalf.
9th May 06
This morning I received the pen that I ordered yesterday and I wanted
to say many thanks for such an amazingly efficient service. The pen is
for my niece's 18th birthday so I am absolutely delighted that it
arrived in time.
Many thanks again
R H C
28 April 06
Mr Pen, Thank you for the excellent service and superb pen.
I will visit against to buy some new ink colours in the near future.
26 April 06
Hello Mr Pen,
What joy arrived at 7.55am today. It is easily the best and the most expensive pen I have ever bought and I am VERY pleased with it. Wish I had met you when I lived in Harrow many moons ago - come to think of it, you might not have been there all that time ago.(70s).
The ink bottle had come adrift from its packing but no damage was done and the pen is EVERYTHING I could have wished. The last time I had a proper pen was in the 1940's.
7th April 06
Would just like to congratulate you on excellent service... received A1 order in under 24 hours!! Thank you.
V. G. (Very satisfied customer!)
15th March 06
Many thanks! The pens and cartridges arrived this
morning. What swift and efficient service.
Dear Mr Pen
Thank you for the extremely prompt delivery. Am very pleased with the items sent too and the brass plate was spot on. Was a little worried due to close proximity of son's graduation date. Would certainly reccommend you.
P M C 1 March 06
The pen I ordered from you last week arrived safe and sound this morning and I would just like to drop you a line thanking you for the wonderful service you provided and the absolute top quality goods you've managed to get for me.
I'm totally impressed with the pen and your company.
D McA - Edinburgh
25 Feb 06
A letter from a customer:
Dear Mr Ford
Please find enclosed a medium nib. I have decided to stay with the broad, now that I have had the opportunity to try them both. I must thank you for the complimentary Sheaffer Ink and again for the exemplary service. I will certainly be using your company again in the future.
CB 23rd Feb 06
Thanks for such a great service. This is exceptional and I concur with another customer's comments that some of the big business websites should learn from you.
Quick delivery, job done as specified. You are highly recommended. You bet your site is among my favorites.
2nd Feb 06
Dear Mr. Ford,
I am delighted to inform you that my Sheaffer pen and refills arrived safely today, Tuesday 31st.
I have been impressed with your handling of my order right from the beginning and will have no hesitation in recommending you to my colleagues and friends.
31st Jan 06
Excellent service and product - many thanks - will be back to get more in the future.
24th Jan 06
Just a quick email to thank you for the excellent service, I was immensely pleased with the pen and the engraving work also the speed of delivery, and I can say I will recommend you to anyone that is interested in purchasing a new pen.
Mr T P
29 Dec 05
Just wanted to say how delighted and impressed I was with the purchase I made from your website. The speed of delivery was amazing and the whole process was a dream.
Many other online retailers could learn a lot from you.
Merry Christmas to you all.
19th dec 05
The pen arrived safely and in a beautiful presentation case, I have purchased this pen as a birthday present so I have my fingers crossed that it will be well received.
Thank you for your prompt service once again, it is always very re-assuring when purchasing items from yourself to know that the delivery will be prompt and the quality to the highest of levels.
N. D. S
I received the Italix PA pen today Monday morning after ordering late on the previous Friday.
I can honestly say the quality is excellent for such a reasonably priced pen.
I use ink pens and dipping pens for my artwork and after seeing the quality of this pen I have been inspired to order a fountain pen for myself for everyday use in the near future.
Once again many thanks and look forward to dealing with you in the near future.
I would just like to e-mail you in expressing my thanks on the service you provide.
I have just taken delivery of an order i placed only yesterday and I have the order with me now.
thankyou so very much
18th Nov 05
Just a quick note to say thank you for the excellent service on my recent order. I ordered an engraved pen set with a date and was heavily impressed with the thought behind a phone call from you to check the date was correct. It is extra details like that which really make the difference and I can say I look forward to buying from you again.
4th August 05
A postcard Received after Cross Townsend Herringbone Fountain Pen was delivered to the customer.
Dear Mr Ford
Thankyou for your delivery of this fine writing instrument. It does write very nicely and I am very chuffed at the regimental (well not quite dark enough but pretty close) ink.
Thank you also for the complimentary ink. The pen is truly good quality, less obvious than sterling silver pen and should serve for many years and many letters to come.
12th July 05
Received my pen on Friday and have to comment on how pleased I am with it – your service, the packaging – everything excellent. I’ll recommend you to anyone.
11 July 05
My order arrived today and I wanted to pass on my thanks for your excellent customer service – I’m delighted with my pens!
Kind regards, Paula 6th July 05
Thank you for sending me the Conway Stewart fountain pen ---- it is superb!!! I was very impressedc with your astounding efficiency------ I have never had such excellent service. I look forward to remaining a loyal customer for many years
Yours J B
11th June 05
Thank you very much for getting to me the Cross Verve Selenium Pen with
engraving, it's just perfect and the timing really was better than
Again, I appreciate your efforts.
10th June 05
I ordered this lovely ball point on Fri 27 May and the postman was at my door to deliver it on Sat morning at 10am. I am delighted with the pen, with your expert packaging and with your super fast service – I wish I had ordered more!
I hope to do business with you again in the future.
30th May 05
Just a quick note to say thanks for turning around our order so quickly
and efficiently. The pens arrived today and I'm very pleased with them.
I would like to thank you for your constructive advice about my choice of pen which was clearly borne of an in depth knowledge and love of fine writing instruments as well as a personal insight into the hearts and minds of those who share this passion. Rare indeed are these attributes of which you can be justifiably proud. Having completed the transaction over the telephone just yesterday, I was amazed to receive my perfectly engraved pen today. With such a high level of service provision, your business deserves to flourish. The Cross Verve is a superb fountain pen, enhanced by the vivid colours of the diamine ink. Thank you.
27 April 05
I've just recevied the Sheaffer converter from Mr Pen - many thanks, I've been looking high and low for one; I thought I needed to order one from the US. But you supplied the goods.
RS 7 April 05
The order of 4 pens arrived today, all beautifully inscribed. Thank you
very much for your help in this, the magnificent service and the free
upgrade to a more expensive pen - once again I am delighted by the way I
have been dealt with.
I shall of course continue to use your service and also will have no
hesitation in recommending you to friends and colleagues.
Thank you very much again,
31 March 05
I'm just dropping you a few lines to say a very big "Thank You" for
the pens that arrived on Friday. After the recent loss of my old faithful
Sheaffer fountain pen that was bought by my parents when I was at school (a
long long time ago !!) it's an absolute pleasure to be able to write with
an instrument that flows smoothly across the paper again. I've tried a
couple of other "quality" pens but none can compare to the Sheaffer.
Your excellent service and friendly approach (and not forgetting of
course your knowledge of writing instruments) is so very refreshing these
days. I will definitely be doing business with you again and will recommend
you to my friends and family.
Many Thanks & Best Regards, Paul
15th March 05
To Peter Ford and all at Mr Pen,
I am delighted to say that my “Churchill” arrived at 08:40 on Saturday the 12th March, in pristine condition. Your customer care is exceptional, and I thank you for swift response in dealing with the issues I had. You have secured me as a future customer of “Mr Pen”, it is so refreshing in this disposable age to know that there are still some companies out there that will go the extra mile to ensure that their customers are delighted.
Neil S - Gloucestershire
I just recieved my pen, and it's gorgeous. Love it, and I hope my
boyfriend will too.
Thank you so much for your excellent service; my pen, which arrived safely in Italy on Tuesday is exactly as I'd hoped & so well packed too.
Kind Regards Judith
3 Jan 05
I would like to say thank you for your amazing, speedy service. The
pens arrived today and I am really pleased by both of the quality of
your goods and service. I have received a very good recommendation to
know your online-shop. I will surely order again.
(Ms) QB (Budapest)
2nd Jan 05
Dear Mr. Ford,
I recently placed an order with you for several packs of Shaeffer ink cartridges. Again, I am amazed by your prompt and efficient service. The cartridges arrived the day after I ordered them. I am so happy!
Parcel safely received today, what excellent service. The grey ink is quite thrilling. Many thanks for the convertor, I look forward to using my old friend again.
Regards and thanks,
I have recently placed an order through your internet shop for a 'Cross' pen for delivery to Malta for my cousins 18th birthday.
I am pleased to advise that I have received an email from my Aunty to let me know that the parcel has arrive today (less than 1 week!) and in plenty of time for my cousins birthday.
Thank you for your very efficient service. At this moment in time, I can only assume that the contents of the package are correct!, however, I am very confident that all is well as I have been very impressed with everything about my dealings with you.
I will most certainly recommend your company to my family and friends and with such good service you deserve to be successful.
18th Jan 05
Just to let you know my wonderful Brilliant Red ink arrived this morning -
thank you for the VERY SPEEDY service...
I plan to order lots more of the vibrant colours...
I recently ordered a replacement nib for a Cross pen from you.
I just wanted to thank you for a fast and efficient service. I wish all
internet sellers were as courteous and efficient
17 Nov 04
I just wanted to say how pleased I have been with the service provided by ‘Mr Pen’.
My order was pretty late notice but the deliver was right on time and the pen was superb, a perfect 30th present for a close friend.
Many thanks for your help, I shall be recommending your services to all J
12 Nov 04
I would just like to say that I have received the pens this morning and complement you on this exceptional and speedy service. The pens are excellent as is the engraving. It is very refreshing in this day and age to deal with a business that is so customer focused.
Thank you very much, I will have no hesitation in using you for further purchases and recommending you to others.
28th Oct 04
I'd just like to take the opportunity to say that the delivery was incredibly efficient, arriving the day after the order. I was most impressed, and it is exactly what I was looking for as my daughter has the same kit and I have had some difficulty tracking it down, as promised to two of her friends. Thank you very much.
Yours sincerely C H
8th Sept 04
Goods arrived this morning in perfect condition. Thanks for the excellent service
Prof, DH. Dundee
15th Aug 04
Just a note to thank you for the superfast response to my order for Cross ION refills.
They arrived first post the next day
T W of Camberley
Dear Mr Ford
Just a note to say that the order of inks (plus the inkwell you included) arrived safely this morning at 6.45 am. I had a very enjoyable breakfast unwrapping the parcels and looking at all the inks, and working out which of my pens to use with the different colours!
Thank you for your excellent service.
Ms JD of Derbyshire
29th June 04
Thank you for your excellent service. The pen I ordered over the weekend
was there when I came home from work today (Monday).
M P-J of Bridgend
Dear Mr Ford,
I wanted to thank you very much indeed for the superb service you provided to me in the purchase of a Cross fountain pen. I bought this, through your website, as a present for a friend who was leaving the Army after 35 years service (which coincided with his fifty fifth birthday). You very kindly arranged for the pen to be inscribed, gift wrapped, included a card and dispatched all with the minimum of fuss. It arrived on the day required and proved the ideal present.
I would have no hesitation in using your services again and would recommend them to friends and colleagues. I am more than happy for you to use this endorsement should you wish to do so.
Again, thank you very much for the superb service you provided to me,
D W SOMERVILLE MBE
I just wanted to say thank you for the extremely prompt and friendly service that you provided. The fountain pen gift set I ordered for my husband's birthday arrived the next day and he is very pleased with it. Thanks again for the excellent service.
Just a quick note to say thanks for the advice you gave me over the phone regarding a replacement nib for my Cross fountain pen.
You have saved me £65! What's most impressive is the unbiased advice given which had your customer/potential customer's interests at heart.
PS - I retrieved the nib from the waste pipe - bought some Cross cartridges and now have a perfectly working pen.
5th Oct 03 Written in copperplate handwriting:
Thank you for recommending the Sigma fountain pen to me. It is first class quality and the nib is suitable for all kinds of handwriting styles. It has been some years since I have written with a pen of this quality, so I am a bit out of practise.
G.B. of Harlow
19th Aug 03
I just wanted to say thank you for such a speedy delivery of the watch I ordered yesterday. The engraving looks lovely and I am very pleased with it.
Thanks very much
25 July 03
Package arrived safely this morning.
Thanks very much for the excellent service.
Just a quick line to thank you for the prompt delivery of the Cross.
It's always a pleasure to deal with businesses who deliver when they promise
25th June 03
Dear Mr Ford
I would like to tell you how delighted I am with my Sheaffer Prelude pan and the excellent service I received from you.
Sincerely C.S. Derby.
16th April 03
I received the nib early this morning and have already tried it out. It's perfect!!
Thanks so much for your quick order and despatch. I've been looking for that nib for quite some time, and it was nice to order it and receive it in less than 24 hours! rest assured I will be coming to you for all of my pen needs from now on.
18th March 03
Just a note to thank you very much for your speedy response - we are very pleased with the end result. It was very easy to order through your website and I will certainly recommend you for any future leaving gifts we might wish to give !!
Replacement item arrived this morning, extremely well packaged and in pristine condition!
Many thanks for your time and the excellent service from your company.
I recently placed an order for a sheaffer prelude pen, I would just like to
thank you for your excellent level of customer care and service.
Both the product and the service could not have been better.
Once again thanks
L B - Lincoln
Just wanted to thank you for the prompt service. Ordered at 11.55 a.m. on the 30th Dec arrived at 07.30 a.m. on the 31st Dec, pretty impressive.
I must admit to being a little sceptical when reading the testimonials companies place on their own websites, but you lived up to your reputation. I can now give the pen as a present on the 2nd Jan.
P.C. 31st Dec 02
Many thanks for such prompt service. The pen is lovely especially with the engraving - maybe my husband will not lose it this time! It is a pleasure (and unfortunately a rare one) to receive such excellent service. I had searched all over Southampton for a quality pen and had no luck. Glad I found you on the internet.
B D 11th Dec 02
Thank you.I am extremely impressed to have received my engraved pen
today 6 December just 1.5 days since I placed my order.This is a
fantastic service, one I only wish other firms were able to copy. Thank
you and I shall definitely be recommending you to all my friends and
Thank you, the pen arrived Monday, having been ordered on Saturday very impressive!!
NB - Berkhamsted
28th Oct 02
Thanks Peter my pen arrived 08.00am it's a wonderful piece of craftsmanship, it writes like the breath of an Angel.
Regards M. McN - Rossendale
26th Oct 02
Just to let you know that I received the pen this morning. It is beautiful and I'm really pleased with it. Thanks so much for dealing SO promptly with my order.
HY - Warwick
26th Sept 02